Customer Service Software
Providing excellent customer service is crucial for business success. Here are the top customer service software solutions available today:
1. Zendesk
Zendesk is a customer service platform offering ticketing, live chat, and a knowledge base. It enables businesses to manage customer interactions across multiple channels, automate workflows, and analyze customer engagement data for better service delivery.
User Rating: 4.4/5 on G2
Pricing: Starts at $19/agent/month
Free Plan: No
2. Freshdesk
Freshdesk is a cloud-based helpdesk system that simplifies customer support with AI-driven chatbots, omnichannel engagement, and automation tools. It offers self-service portals, SLA management, and integrations with various CRM and collaboration tools.
User Rating: 4.5/5 on G2
Pricing: Starts at $15/agent/month
Free Plan: Yes
3. HubSpot
HubSpot Service Hub is a customer support software integrated with HubSpot’s CRM. It offers a shared inbox, ticketing system, live chat, and automation to help businesses provide personalized and efficient support experiences.
User Rating: 4.3/5 on G2
Pricing: Starts at $50/month
Free Plan: Yes
4. Salesforce
Salesforce Service Cloud provides AI-powered support features, case management, and omnichannel service capabilities. It enables businesses to automate customer interactions, integrate with other Salesforce products, and enhance service efficiency.
User Rating: 4.2/5 on G2
Pricing: Starts at $25/user/month
Free Plan: No
5. Intercom
Intercom is a conversational support platform that blends live chat, chatbots, and automation to provide proactive customer engagement. It enables businesses to offer real-time assistance, personalized messaging, and seamless support experiences.
User Rating: 4.4/5 on G2
Pricing: Starts at $74/month
Free Plan: No
6. Zoho Desk
Zoho Desk is a scalable customer service software offering AI-driven automation, multi-channel ticketing, and analytics. It integrates with Zoho’s suite of products, providing a seamless experience for businesses of all sizes.
User Rating: 4.5/5 on G2
Pricing: Starts at $14/agent/month
Free Plan: Yes
7. Help Scout
Help Scout is a customer service platform designed for small businesses, offering email-based support, knowledge base management, and collaborative workflows. It provides a simple yet effective approach to managing customer inquiries.
User Rating: 4.6/5 on G2
Pricing: Starts at $20/user/month
Free Plan: No